Troubleshooting
Solutions to common issues on Stargaze.
Wallet Issues
Wallet won't connect
Try these steps:
Refresh the page
Make sure wallet extension is installed and unlocked
Check for pending popups (may be behind other windows)
Try disconnecting and reconnecting
Clear browser cache and try again
Still not working?
Update your wallet extension
Try a different browser
Disable other wallet extensions temporarily
Wrong network
If prompted to switch networks:
Click "Switch Network" in the popup
Or manually switch to Cosmos Hub in your wallet settings
Transaction stuck/pending
Transactions are usually instant. If stuck:
Wait a few minutes
Check transaction status in your wallet
Refresh the page
The transaction may have failed silently - check your balances
Transaction Errors
"Insufficient funds"
You need ATOM for gas fees. Solutions:
Get at least 0.1 ATOM in your wallet
Gas fees are small but required for every transaction
"Transaction failed"
Common causes:
Network congestion - wait and retry
Insufficient gas - shouldn't happen with default settings
Item already sold - someone else bought it first
"Rejected by user"
You clicked "Reject" in your wallet. Simply retry and click "Approve" this time.
"Out of gas"
Rare on Cosmos. If it happens:
Try the transaction again
Contact support if it persists
Display Issues
NFTs not showing
Refresh the page
Verify you're connected with the right wallet
Clear browser cache
NFTs may take a moment to index after purchase
Images not loading
Images are stored on IPFS
Slow loading can happen during high traffic
Try refreshing
Check your internet connection
Wrong prices showing
Prices update in real-time
Hard refresh (Ctrl/Cmd + Shift + R)
May be a caching issue - clear cache
Site looks broken
Clear browser cache
Disable browser extensions temporarily
Try incognito/private mode
Update your browser
Trading Issues
Can't buy an NFT
Item may have just sold
You may not have enough funds
Ensure you have ATOM for gas
Can't list for sale
Verify you own the NFT
Check if it's already listed
Ensure you have ATOM for gas
Offer not appearing
Offers need time to index
Refresh the page
Check your "Offers Made" in profile
Minting Issues
Can't mint
Check if mint is live (timing)
Verify you're whitelisted (if required)
Ensure you have enough funds (mint price + gas)
Check per-wallet limits
Minted but don't see NFT
May take a moment to appear
Refresh your profile
Check transaction was successful
Wrong NFT received
Minting is random within a collection
Account Issues
Can't update profile
Ensure wallet is connected
Try signing out and back in
Clear cache and retry
Notifications not working
Check notification settings
Verify email/Telegram is connected
Check spam folder for emails
Getting More Help
Collect information
Before contacting support, gather:
Your wallet address
Transaction hash (if applicable)
Screenshots of the issue
Steps to reproduce the problem
Contact options
Discord: #support channel (fastest)
Twitter: @StargazeZone
Email: For sensitive issues
Response times
Discord: Usually within hours
Complex issues may take longer
Provide clear details for faster help
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